Hosted Interactive Voice Response
Interactive Voice Response (IVR)
SUNCOM IVR services require little or no start-up cost. Charges are based on usage and professional services development is priced by the hour. Speech recognition is also available and priced on an individual case basis. The provider will deliver a quote based on the professional service hours required. These services require no term commitment and are easily procured with existing DMS contracts.
Click here for more information on Interactive Voice Respone (IVR).
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FEATURES |
BENEFITS |
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| Automated IVR system can handle 40% of incoming calls to a call center | Reduces staffing costs and provide increased levels of service to citizens |
| Live operators who are available to compliment or augment the IVR | Rapidly implement specific applications or one time projects instead of hiring permanent staff |
Operator Services
DMS hosted provider offers high end operator services for use as primary and/or backup and emergency live services. These services are priced by the minute. Click here for more information on Operator Services.