UPDATED: Voice Mail Migration Information for Affected Customers
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In a continuing effort to provide our customers with the best products and services, the Department of Management Services (DMS) announces an upcoming voice mail modernization for all customers that currently use the State of Florida's Centrex Local Service, where EMBARQTM is the service provider for their telecommunications needs. This modernization is a partnership between DMS and EMBARQTM to upgrade and enhance their messaging services.
This improved voice mail system provides more functionality without increasing costs. This initiative will take place in phases, with each city/area being migrated individually.
The anticipated schedule for the rollout of the updated system is:
| Date | Exchanges |
| 10/25/2007 | Madison (Phase I) |
| 10/30/2007 |
Crawfordville Greenville Madison (Phase II) Monticello Woodville |
| 10/31/2007 | Winter Park |
| 10/31/2007 |
Cypress Lake Labelle Lehigh Acres Moore Haven North Ft. Myers |
| 11/01/2007 |
Arcadia Boca Grande Cape Haze Punta Gorda |
| 11/02/2007 |
Kingsley Lake Lawtey |
| 11/02/2007 |
Lake Brantley Windermere West Kissimmee |
| 11/06/2007 |
Avon Park Bowling Green Clewiston Ft. Mead Lake Placid Maitland Okeechobee Spring Lakes Wauchula Zolfo Springs |
| 11/06/2007 |
Cape Coral East Ft. Myers Ft. Myers Beach North Cape Coral Pine Island Sanibel |
| 11/08/2007 |
Astor Clermont Dade City Eustis Groveland Howey-In-The-Hills Lady Lake Mount Dora San Antonio Tavares Trilacoochee Umatilla Wildwood |
| 11/09/2007 |
Buena Ventura Kenansville Montverde St. Cloud Winter Garden |
| 11/09/2007 |
Everglades Immokalee Marco Island Naples SE |
| 11/13/2007 |
Bonifay Cottondale Crestview DeFuniak Springs Destin Freeport Glendale Grandridge Malone Marianna Mary Esther Niceville Ponce De Leon Reynolds Hill Santa Rosa Beach Seagrove Shalimar Sneads Valparaiso |
| 11/14/2007 |
Belle View Beverly Hills Bushnell Chassahowitzka Crystal River Forest Highlands Homosassa Springs Inverness Shady Road Silver Springs Silver Springs Shores |
| 11/16/2007 |
Casselberry Orange City |
| 11/16/2007 |
Bonita Springs Golden Gate |
| 12/07/2007 | Tallahassee |
The Department of Management Services is working in conjunction with its partner EMBARQTM to ensure that all affected agencies are properly notified of the initiative and are prepared accordingly. Each employee will receive a message on their individual voice mail reminding them 21 days out from the date of their messaging service change, and then again the day before the change takes place.
***Please be advised, all customers that have their own premise-based voice mail systems will not be affected by this initiative and will continue to utilize their voice mail as they have before.***
***Also, 30 days out from the date of each individual area migration, any new phone line requests that come in after those 30 days will be placed on the new voice mail platform.***
For more detailed information and to download instruction manuals and other pertinent news, please visit our partners at EMBARQ by clicking here.
To learn more about the project and how it may affect your agency, please visit www.dms.myflorida.com or contact the DMS Customer Service Desk at 1-866-MY-DMS-IT (866-693-6748).