Contact Us
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Director, Sarabeth Snuggs |
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Address |
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Our mailing address is: |
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DIVISION OF RETIREMENT |
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If you are sending us something using a carrier other than the U.S. Postal Service or plan to visit us, our street address is: |
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DIVISION OF RETIREMENT |
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Bureau of Retirement Calculations |
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Determining eligibility for service retirement and the Deferred Retirement Option Program (DROP), calculating retirement benefits and estimates of benefits, calculating the cost to purchase various types of creditable service, and answering questions about reemployment after retirement. |
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Toll-Free: |
888/738-2252 (888/RET-CALC) |
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Bureau of Benefit Payments |
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Retired Payroll Section – Issuing benefit payments and employee contribution refunds, handling retiree/payee address changes, and processing insurance and tax deductions. |
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Toll-Free: |
888/377-7687 (888/FRS-PMTS) |
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DROP Termination Unit – Reporting termination of employment by DROP participants and processing DROP payout forms. |
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Toll-Free: |
877/738-3767 (877/RET-DROP) |
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Disability Determination Section – Answering questions about eligibility for disability benefits and processing disability retirement applications. |
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Toll-Free: |
877/738-3725 (877/RET-DSBL) |
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Survivor Benefits Section – Processing claims for survivors and beneficiaries upon a member’s death and processing beneficiary changes after retirement, including during DROP participation, or after the end of DROP participation. |
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Toll-Free: |
877/377-4347 (877/FRS-HEIR) |
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Bureau of Enrollment & Contributions |
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Enrollment Section – Enrolling agencies and members in the FRS, State University System Optional Retirement Program, Senior Management Service Optional Annuity Program, and Social Security, and processing beneficiary changes before retirement. |
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Toll-Free: |
877/377-3675 (877/FRS-ENRL) |
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Contributions Section – Receiving and balancing monthly payroll reports from FRS employers and answering employer questions about monthly reporting requirements. |
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Toll-Free: |
877/377-1266 (877/FRS-1CON) |
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Research & Education Section |
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Analyzing proposed legislation, researching retirement-related issues, coordinating policy development, and producing and distributing publications. |
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Toll-Free: |
877/377-1737 (877/FRS-1RES) |
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Bureau of Local Retirement Systems |
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Local Retirement Section – Monitoring Florida’s local public retirement systems for compliance with part VII of chapter 112 of the Florida Statutes. |
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Toll-Free: |
877/738-5622 (877/RET-LOCAL) |
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Municipal Police Officers’ and Firefighters’ Retirement Trust Funds Office – Overseeing local police and fire pension funds in Florida that participate under chapters 175 and 185 of the Florida Statutes. |
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Toll-Free: |
877/738-6737 (877/RET-MPFP) |
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Optional Retirement/Annuity Programs – Overseeing the State University System Optional Retirement Program (SUSORP) and the Senior Management Service Optional Annuity Program (SMSOAP). |
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Toll-Free: |
877/378-7677 (877/3-SUSORP) |
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Division Administration |
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Contacting the Division’s internal administrative services. |
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Toll-Free: |
866/738-2366 (866/RET-ADMN) |
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If you have a hearing or speech impairment, you may call the Division of Retirement via T.D.D. through the Florida Relay System at 800/955-8771. You may also open a printable version of the contacts list. |
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Division of Retirement Location Map |
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You may visit the Division without an appointment, from 8:00 a.m. until 4:30 p.m., Monday through Friday, except on state holidays. A map to our new location is displayed below. The reception area for retirement counseling services is located in Building 8, with convenient visitor parking located just outside the main entry. Employer training seminars are held in Building 4, with parking available in the parking deck adjacent to the building. For your convenience, a printable version of the location map and a map of the Winewood Complex are linked below.
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