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Service Delivery and Support
Service delivery and support performs support activities for the provision, pricing, and invoicing of IT services.Most transparent to customers are tasks associated with service acquisition (Volume Procurement), service pricing (Cost Recovery), service billing (Invoicing) and service availability (Service and Resource Priority).
Ordering
Billing
Change Management
Cancelling Service
Pricing Services
Service and Resource Priority
Network Operations Center (NOC)
- Service Initiation and Service Relocation |
- Network Bandwidth Management |
- Trouble Reporting and Problem Isolation |
- Emergency Backup Support Policy