VPT Vendor Frequently Asked Questions
Frequent Questions & Answers
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Who do I contact to follow-up on having a survey completed?
The agency in which you have been doing business with should be contacted.
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I forgot my Vendor Registration password. How do I get it reset?
Please contact the MyFloridaMarketPlace help desk.
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Who do I contact to discuss a score/comment?
The agency in which you have been doing business with should be contacted.
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Can a VPT survey be completed after a vendor location is inactivated?
The survey which was generated prior to the vendor location inactivation will still be eligible for survey completion.
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How often will the completed rating survey scores be updated?
Once a vendor rating is submitted the vendor’s rating will be recalculated within 24 hours to reflect the newly rated submission. The Vendor Registration System is updated nightly with the previous day’s calculations.
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When is a VPT survey created?
A VPT survey will be generated for paid invoices completed in MyFloridaMarketPlace against the following:
- All State Term Contracts (STC)
- All State Purchasing Agreements (SPA)
- All Agency Term Contracts (Release Required and Invoice Only)
- All Other transactions equal to or greater than $2500 (including governmental entities)
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When will I be rated? What is the trigger for my performance to be rated?
Vendor performance ratings and comments are entered by State of Florida personnel responsible for the transactions being rated. Ratings will be submitted for invoices that are paid against MyFloridaMarketPlace orders using the MyFloridaMarketPlace application, excluding discretionary purchases under $2,500 that are not state term contract, state purchasing agreement purchases and agency term contracts. A vendor performance rating can be entered for each invoice paid.
The Division of State Purchasing posts the individual and cumulative vendor performance tracking data provided by vendor customers in MyFloridaMarketPlace on the DMS website (http://dms.myflorida.com/dms/purchasing/myfloridamarketplace/vendors).
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Will I be able to view my ratings?
Yes. Vendors will have access to drill into detail of survey responses (ratings and any comments) submitted for their company only through the MyFloridaMarketPlace Vendor Registration System (https://vendor.myfloridamarketplace.com/). Additionally, you will be provided with regularly updated listings of all vendors and their performance scores across 4 criteria and overall rating on the DMS website. Survey scores would be discarded after 5 years.
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How will I be scored?
You will be scored on a 5 point scale, in each of the four ratings categories. The scale is as follows with 5 being the highest rating:
1: Fails to Meet Most Requirements.
2: Fails to Meet Some Requirements
3: Meets Requirements
4: Exceeds Some Requirements
5: Exceeds Most Requirements
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What are the rating categories for VPT?
The VPT survey consists of four categories which must contain a rating score before the user can submit the survey. The Requestor/Master Agreement Contact will be required to select a score for each category. The following categories are listed on the survey:
- Performance to Specifications: conformance of the commodities/services to the requirements of the order
- Delivery: comparing commodity delivery or service performance dates to the order schedule
- Invoicing: meaning comparing the pricing or budget, and invoice accuracy and detail, to order requirements
- Customer Service: rating the vendor’s service, in areas such as communication and problem solving, to the customer’s expectations.
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What is Vendor Performance Tracking (VPT)?
The Vendor Performance Tracking application was created to provide a uniform vendor monitoring system which allows the State to rate vendor performance of their contractual service providers. The VPT application also allows other agencies to access the vendor’s performance evaluations. Reporting capabilities are available within the application to allow searching for agencies.