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Statewide E911 Coordination
DMS Communications and Information Technology Services (CITS) has the following responsibilities for statewide coordination of 911 and enhanced 911 (E911) services:
- Statewide Emergency Telephone Number 911 Plan
- Coordinating effective delivery of 911 services statewide
- Assisting counties on technical standards and operational capabilities
- Assisting counties with designing and implementing new systems
- Inspecting and issuing certificates to all Public Service Answering Point (PSAP) in compliance with the 911 Plan
- Assisting with county 911 coordinator training
- Monitoring the Florida Public Service Commission (FPSC); Federal Communications Commission (FCC) and other regulatory entities on 911/E911 issues.
A 911 call is answered at a Public Service Answering Point (PSAP), the first point of contact for a person needing law enforcement, fire, and emergency medical services response. Enhanced 911 provides the 911 PSAP with the caller’s location.
All Florida counties reported achieving enhanced 911 (E911) for landline telephone service in September 2005.