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World Almanac Education (A)

ORDERING INSTRUCTIONS

COMPANY: World Almanac Education

Federal Identification Number: 13-3603781

ORDERING INFORMATION:

Customers should direct orders for PURCHASE of library materials, to:

Name: Melissa McConnell

Title: Bid Coordinator

Street Address: 23221 Morgan Ct., Strongsville, OH 44149

E-mail Address: bids@waebooks.com

Phone Number(s): 800-321-1147

Cell Number (for State Purchasing use only): N/A

Toll Free Number: 800-321-1147

Fax Number: 800-321-1149

After hours Emergency Number: N/A

QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Customer Service Department

Title:

Street Address or P.O. Box: 23221 Morgan Ct.

City, State, Zip: Strongsville, OH 44149

Phone Number: 216-663-8867

Toll Free Number: 800-321-1147

Ordering Fax Number: 800-321-1149

Internet Address: www.waebooks.com

Federal ID Number: 13-3603781

Remit Address: P.O. Box 98790

City, State, Zip: Chicago, IL 60693

PRIMARY BUSINESS:

Library Materials Vendor/Jobber

QUANTITY DISCOUNTS:

List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:

$ 10,000 -$ 20,000 N/A We offer quantity discounts on 30+ of

$ 21,000 -$ 50,000 Dictionaries and Thesauruses see pages

$ 51,000 -$100,000 46-54 for details.

$ 101,000 - +

Detail any other circumstances that can affect discounts:

N/A

SERVICE CHARGES:

Identify all service charges excluding transportation, and applicable fees:

World Almanac Education does not charge service charges or other fees for orders

and contracts.

RETURN POLICY:

State your policy on returning merchandise.

If you have an item that needs to be returned contact customer service and they will

assist you in returning the item free of charge. We will replace any items damaged,

supplied in error, or incorrect per to purchase order specifications.

REFUND POLICY:

State your policy on refunds and/or credit memoranda.

World Almanac Education unconditionally guarantees all items. Items can be returned

for a full credit or refund at any time as long as the items have not been library

stamped or processed.