The Gale Group d/b/a Thomson Gale (A)
ORDERING INSTRUCTIONS
COMPANY: The Gale Group(Thompson Gale)
Federal Identification Number: 06-1411737
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials, to:
Name: Tim Turner
Title: Florida Account Executive
Street Address: 27500 Drake Road, Farmington Hills, MI 48331
E-mail Address: tim.turner@thomson.com m
Phone Number(s): 770-514-7545
Cell Number (for State Purchasing use only): Not available
Toll Free Number: 800- 877-4253
Fax Number: 248-699-8062
After hours Emergency Number: Not available
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: The Gale Group
Title: Karen Bailey, Mgr., Contract Administrator and/or George E. McBride, Senior Vice President, Sales and Customer Resource Center
Street Address or P.O. Box: 27500 Drake Road
City, State, Zip: Farmington Hills, MI 48333-9187
Phone Number: 248-699-4253
Toll Free Number: 800-877-GALE(4253) (press 2)
Ordering Fax Number: 800-414-5043
Internet Address: printorders@thompson.com
Federal ID Number: 06-1411737
Remit Address: P.O Box 95501
City, State, Zip: Chicago, IL 60694-5501
PRIMARY BUSINESS:
Publisher/Producer
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000 * See catalogs or www.gale.com
$ 21,000 -$ 50,000 * See catalogs or www.gale.com
$ 51,000 -$100,000 * See catalogs or www.gale.com
$ 101,000 - + * See catalogs or www.gale.com
* Please refer to individual catalogs for discounts as discounts vary by catalog; additional information on discounting and special offers may be found on our company website: www.gale.com.
Detail any other circumstances that can affect discounts:
Thomson Gale periodically offers special discount promotions. These discounts range from 20% - 70% and will be made available to you as these promotions are launched. Thomson Gale also provides special disaster discounts in the event of major losses due to fire, flood, tornado, or other natural disaster; discount of 50% on titles previously purchased will assist in rebuilding collections. Thomson Gale also provides for discounting for new library or major additions to existing libraries: 20% on orders $2,500 - $4,999; 25% on orders $5,000 - $9,999; 30% on orders more than $10,000.
SERVICE CHARGES:
There are fees associated with library processing. Unattached library processing is FREE when orders exceed $1,500 or have 100 or more titles from Green haven, Lucent, Blackbirch and Kid Haven. Library processing details can be found on our company website: www.gale.com.
RETURN POLICY:
Customers have 30 days from the date of invoice to decide if the titles they have purchased meet their needs. Returns should be sent to our Toebben Drive location in Independence Kentucky; Thomson Gale does not pay return shipping. For items received damaged, Thomson Gale will provide immediate replacements through our Customer Service Department; the damaged products are not required to be returned.
REFUND POLICY:
Customers are allowed 30 days from invoice date for full credit. Gale does not pay for return postage. Products must be returned undamaged and shipped via traceable means. No credit is issued for damaged or out-of-print products (books processed by a library are considered intentionally damaged). Full return credit is issued for any item sent by Gale or received in a damaged condition (includes return shipping). Custom edtions are non-returnable; opened CD ROMs and CD Mods are non-returnable; for returns of 10 or more items, we advise contacting your customer representative to ensure prompt and accurate credit.