Tandem Library Group (A)
ORDERING INSTRUCTIONS
COMPANY: Tandem Library Group (A)
Federal Identification Number: 20-4917076
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials to:
Name: Amy Cox
Title: Senior Manager, Sales Operations
Street Address: 7900 Xerxes Ave S Suite 600 Minneapolis, MN 55431
E-mail Address: bookbids@tandemlibrarygroup.com
Phone Number(s): 952-656-2951/ 800-328-2923
Cell Number (for State Purchasing use only): 612-220-4478
Toll Free Number: 800-328-2923
Fax Number: 952-656-2993
After hours Emergency Number: 612-220-4478
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: Kay Twite
Title: Order Entry Manger
Street Address or P.O. Box: 139 South Kingston
City, State, Zip: Caledonia, MN 55921
Phone Number: 800-255-3502 ext. 1524
Toll Free Number: 800-255-3502 ext. 1524
Ordering Fax Number: 800-628-2410
Internet Address: www.tandemlibrarybooks.com email: orders@tandemlibrarygroup.com
Federal ID Number: 20-4917076 (Savia LLC dba Tandem Library Group)
Remit Address: MI 06 Box 9201
City, State, Zip: Minneapolis, MN 55480
PRIMARY BUSINESS:
Vendor/Jobber
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000 N/A
$ 21,000 -$ 50,000 N/A
$ 51,000 -$100,000 N/A
$ 101,000 - + N/A
Detail any other circumstances that can affect discounts:
Customers are encouraged to contact their local Tandem Library Books representative or the corporate office for details on ordering specials that may be periodically offered. All discounts are taken from Tandem Library Group List prices. As of the date of submission, Tandem Library Group list prices may be found online (www.tandemlibrarybooks.com) on the Book Detail page of each title. It is the prices with the strike through. All other online prices and all print prices reflect price after discount has been applied.
SERVICE CHARGES:
Tandem Library Group does charge for cataloging and processing products and their attachment. Such products are produced to the specific requests of the customer. Charges for our most popular items are as follows:
Attached Automation Kit: Barcode, spine label, MARC record. Also includes optional mylar jacket and reading program label upon request.
$0.59 per book
Attached Premium Automation Kit: Automation Kit plus checkout pocket and card
$0.87 per book
Premium Automation Kit with Shelflist Card: Premium Automation kit plus shelflist card
$0.99 per book
Premium Non-Automation Kit Catalog card set, checkout pocket and card, and spine label. Also included optional mylar jacket and reading
program label upon request
$1.01 per book
Additional products and charges are available on request by calling 800-255-3502.
Tandem has no additional service charges. This includes a no charge activation of our exclusive binding guarantee. Only Tandem Library Group guarantees all hardcover bindings purchased from Tandem against defective workmanship for an unlimited period of time. For details, see our guarantee policy on www.tandemlibrarybooks.com.
RETURN POLICY:
Tandem Library Group will issue full credit or replacements on items damaged in shipment or items incorrectly shipped or processed due to Tandem Library Group error. Customers may return unprocessed books for a full refund within 30 days of invoice date.
REFUND POLICY:
Tandem Library Group will issue full credit or replacements on items damaged in shipment or items incorrectly shipped or processed due to memos in such instances as: incorrect book or improperly processed book shipped due to Tandem Library error, short in shipment, and incorrect discount/price applied. Refunds will be issued upon request and with management approval if payment is made above final invoice due amount.