School Specialty Media (A)
ORDERING INSTRUCTIONS
COMPANY: School Speciality Media
Federal Identification Number: 36-4377094
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials, to:
Name: Mike Kroening
Title: Vice President
Street Address: 2 Skyline Dr. Suite 101, Hawthorne, New York 10532
E-mail Address: mkroening@schoolspecialty.com
Phone Number(s): 888-367-6368 ext.6001
Cell Number (for State Purchasing use only): 847-460-8785
Toll Free Number: 888-367-6368 ext.6001
Fax Number: 800-548-7123
After hours Emergency Number: 847-460-8785
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name Karen Hulett
Title Florida Sales Manager
Street Address or P.O. Box: 4207 NW 75th Avenue
City, State, Zip: Coral Springs, FL 33065
Phone Number: 954-755-5012 - email address: kshulett@bellsouth.net
Toll Free Number: : 877-215-8726
Ordering Fax Number: 954-341-9853
Internet Address: http://www.teachersmedia.com , http://www.sunburstvm.com
Federal ID Number: 36-4377094
Remit Address: 2 Skyline Dr. Suite 101
City, State, Zip: Hawthorne , New York 10532
PRIMARY BUSINESS:
Library Materials Vendor/Jobber
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000 0%
$ 21,000 -$ 50,000 0%
$ 51,000 -$100,000 0%
$ 101,000 - + 0%
Detail any other circumstances that can affect discounts:
None
SERVICE CHARGES:
None
RETURN POLICY:
100% satisfaction on every product or your money back. If you are not satisfied with your purchase, simply call us at 800.262.8837 to arrange for a return. We will accept its return if you contact us for an R/A number and it is shipped back within 60 days of delivery. A proof of purchase is required for any refund or exchange. If you receive a damaged product, call us within 60 days after it has been delivered to you and we will issue an R/A number, ship you a replacement for which you will be billed for and credit that order once the damaged product has been returned. If you call us after 60 days of our delivering the product, we will still send you a replacement.. In either case, you will need to have your order number when you call in order for us to process your request. If you receive an incomplete or incorrect order, call our customer service department at 800.262.8837 and one of our representatives will be sure to address the issue right away.
REFUND POLICY:
State your policy on refunds and/or credit memoranda.
See above under return policy, refunds wil be granted within the first 60 days.