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Rand McNally Educational Publishing (A)

ORDERING INSTRUCTIONS

COMPANY: Rand McNally Educational Publishing (A)

Federal Identification Number: 36-1663680

ORDERING INFORMATION:

Customers should direct orders for PURCHASE of library materials to:

Name: Michael Ganbarg

Title: Bid Anaylst

Street Address: 8255 N. Central Park, Skokie, IL 60076

E-mail Address: mganbarg@tandmcnally.com

Phone Number(s): 847-329-6508 or 800-678-7263 ext. 6508

Cell Number (for State Purchasing use only):

Toll Free Number: 800-678-7263 ext. 6508

Fax Number: 847-329-6139

After hours Emergency Number:

QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Rand McNally Educational Publishing

Title: EdPub Customer Service

Street Address or P.O. Box: PO Box 1906

City, State, Zip: Skokie, IL 60076

Phone Number: 800-678-7263

Toll Free Number: 800-678-7263

Ordering Fax Number: 800-934-3479

Internet Address: edpub@randmcnally.com

Federal ID Number: 36-1663680

Remit Address: PO Box 98904

City, State, Zip: Chicago, IL 60693

PRIMARY BUSINESS:

Publisher/Producer

QUANTITY DISCOUNTS:

List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:

$ 10,000 -$ 20,000 0

$ 21,000 -$ 50,000 0

$ 51,000 -$100,000 0

$ 101,000 - + 0

Detail any other circumstances that can affect discounts:

Rand McNally offers numerous quarterly, seasonal, online and new school discounts

opportunities which may save individual schools, or entire districts, on the purchase

of our educational materials. Please contact your local sales representative for details

on these savings opportunities.

SERVICE CHARGES:

Identify all service charges excluding transportation, and applicable fees:

Rand McNally will prepay and add all shipping charges to your orders. Shipping is

calculated as 8% of the total product ordered. If an order is for less than $50.00 in

product, we will add a $5.00 Handling charge to the order.

RETURN POLICY:

State your policy on returning merchandise.

If for any reason you are unhappy with the materials purchased, you may contact

our Customer Service Department to arrange a return for repair or replacement of

any item.

REFUND POLICY:

State your policy on refunds and/or credit memoranda.

Rand McNally will repair, replace at no charge or refund the amount paid for any

defective materials. All refunds are arranged through Customer Service.