ProQuest LLC
ORDERING INSTRUCTIONS
COMPANY: ProQuest LLC (Formerly:ProQuest- CSA LLC).
Federal Identification Number: 39-2053855
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials, to:
Name: Lisa Podsclne
Title: Sales Account Executive
Street Address: 789 E. Eisenhower Parkway, P.O. Box 1346, Ann Arbor MI 48106-1346
E-mail Address: lisa.podsclne@il.proquest.com
Phone Number(s): (734)-997-4067
Cell Number (for State Purchasing use only): Not available
Toll Free Number: (800) 521-0600 ext.4067
Fax Number: (888) 241-5612
After hours Emergency Number: Not available
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: Nancy Gerrard (Contract Issues) Lisa Podsclne (Product Info)
Title: N/A
Street Address or P.O. Box: 789 E. Eisenhower Parkway, P.O. Box 1346
City, State, Zip: Ann Arbor MI 48106-1346
Phone Number: 800-521-0600 ext. 7021 ( contracts) ext. 4067 (products)
Toll Free Number: 800-521-0600 ext. 7021 ( contracts) ext. 4067 (products)
Ordering Fax Number: 888-241-5612
Internet Address: govt_cs@il.proquest.com
Federal ID Number: 39-2053855
Remit Address: 6216 Paysphere Circle
City, State, Zip: Chicago, IL 60674
PRIMARY BUSINESS:
Publisher/Producer
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000 various
$ 21,000 -$ 50,000 various
$ 51,000 -$100,000 various
$ 101,000 - + various
Detail any other circumstances that can affect discounts:
Please call your UMI sales rep for current promotion details.
SERVICE CHARGES:
Identify all service charges excluding transportation, and applicable fees:
shipping, handling, and appropriate taxes
RETURN POLICY:
State your policy on returning merchandise.
20% restocking fee
REFUND POLICY:
"The microform products you order are custom-produced and can be returned only if:
We make an error: Please inform Serials Customer Service as quickly as possible. We will be glad to provide a replacement at no charge. We request that you make a claim for full credit within six months. Call us at 800.521.0600 ext 2873 for assistance.
Your make an error or fail to specify a desired format, polarity, or film type: We will usually authorize product exchange of unused and undamaged goods. Because your order is custom produced, you will be assessed a service charge on the returned product which may not exceed 20% of the original order. We strongly recommend that you report your error within three months of receipt of your order.
In either case, inform your Serials Customer Service representative of the error and request permission to return the product. Please do not return any materials until you speak with a representative and receive return instructions. "