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Picture Window Books (A)

ORDERING INSTRUCTIONS

COMPANY: Picture Window Books

Federal Identification Number: 16-1622720

ORDERING INFORMATION:

Customers should direct orders for PURCHASE of library materials, to:

Name: Nancy Herold

Title: Customer Service Representative

Street Address or P.O. Box: 151 Good Counsel Drive, PO Box 669

City, State, Zip: Mankato, MN 56002-0669

Phone Number: : (877) 845-8392

Toll Free Number: : (877) 845-8392

Ordering Fax Number: (877) 787-2746

Internet Address: www.picturewindowbooks.com

Federal ID Number: 16-1622720

Remit Address: NW7559, PO Box 1450

City, State, Zip: Minneapolis, MN 55485-7559

QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Erin M. Scandrett

Title: Bids & Contracts Administrator

Street Address: 151 Good Counsel Drive, Mankato, MN 56001

E-mail Address: e.scandrett@picturewindowbooks.com

Phone Number(s): (507) 385-8486 or (877) 845-8392

Cell Number (for State Purchasing use only): N/A

Toll Free Number: (877) 845-8392

Fax Number: (877) 787-2746

After hours Emergency Number: N/A

PRIMARY BUSINESS:

Publisher/Producer

QUANTITY DISCOUNTS:

List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:

$ 10,000 -$ 20,000 N/A

$ 21,000 -$ 50,000 N/A

$ 51,000 -$100,000 N/A

$ 101,000 - + N/A

Detail any other circumstances that can affect discounts:

Larger discounts are available on qualifying opening day collection orders.

SERVICE CHARGES:

Attached or unattached library processing is $12.00 per order or FREE on orders

over $350.

RETURN POLICY:

State your policy on returning merchandise.

Your satisfaction is our most important priority. If for any reason you are not completely satisfied with your order, simply call our customer service department toll-free. We will be happy to replace items, credit your account, or issue a full refund. No questions asked.

REFUND POLICY:

State your policy on refunds and/or credit memoranda.

Your satisfaction is our most important priority. If for any reason you are not completely satisfied with your order, simply call our customer service department toll-free. We will be happy to replace items, credit your account, or issue a full refund. No questions asked.