Midwest Library Service
ORDERING INSTRUCTIONS
COMPANY: Midwest Library Service
Federal Identification Number: 43-0834505
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials to:
Name: Trisha Banta
Title: Library Service Representative, Southeast Region
Street Address: 11443 St. Charles Rock Rd. Bridgeton, MO 63044-2789
E-mail Address: banta@midwestls.com
Phone Number(s): 314-739-3100
Cell Number (for State Purchasing use only): N/A
Toll Free Number: 800-325-8833
Fax Number: 800-962-1009
After hours Emergency Number: N/A
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: Trish Banta, c/o Midwest Library Services
Title: Library Service Representatives, Southeast Region
Street Address or P.O. Box: 11443 St. Charles Rock Road
City, State, Zip: Bridgeton , MO 63044-2789
Phone Number: 314-739-3100
Toll Free Number: 800-325-8833
Ordering Fax Number: 800-962-1009
Internet Address: http://www.midwestls.com
Federal ID Number: 43-0834505
Remit Address: P.O. Box 4418
City, State, Zip: Bridgeton, MO 63044-0418
PRIMARY BUSINESS:
Library Materials
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000 N/A
$ 21,000 -$ 50,000 N/A
$ 51,000 -$100,000 N/A
$ 101,000 - + N/A
Detail any other circumstances that can affect discounts:
An annual pre-payment or deposit may increase the discount. Detail are available upon request.
SERVICE CHARGES:
A nominal service charge of 13% is added to items from publishers who provide little or no discount, or from publishers with excessive shipping and handling fees.
RETURN POLICY:
Most books are shipped on a fully returnable basis in line with Midwest’s philosophy of maximum service. Most returns that are in saleable condition are permitted without prior approval. Exceptions include books indicated as non-returnable on the invoice, expensive volumes or sets, ands books that have been processed or pre-bound. Books that are defective in manufacture or damaged in transit, and books that have been supplied in error are always returnable.
REFUND POLICY:
Returns for credit should be made within 90 days and be in new condition. If requested, Midwest will supply Credit Memo forms to be submitted with returns. The information required is simple and straightforward. Some publishers will not accept returns other than for defective books or those shipped in error, and in such cases the Library should check with its Library Services representative before attempting to make a return.