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Ingram Library Services, Inc. (A)

ORDERING INSTRUCTIONS

COMPANY: Ingram Library Services Inc.

Federal Identification Number: 62-1746696

ORDERING INFORMATION:

Customers should direct orders for PURCHASE of library materials, to:

Name: Customer Care Department or Janet Hill

Title: Attn: Ordering Department

Street Address: One Ingram Blvd., La Vergne, TN 37086-1986

E-mail Address: janet.hill@ingrambook.com or ILS CustomerService@ingrambook.com

Phone Number(s): (800) 937-5300, option 1 then 1 (615) 213-6516

Cell Number (for State Purchasing use only): Not Applicable

Fax Number: (615) 213-6004

After hours Emergency Number

QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Florence Cline

E-mail Address: florence.cline@ingrambook.com

Title: Contract Management Specialist

Street Address or P.O. Box: One Ingram Blvd., P.O. Box 3006

City, State, Zip: La Vergne, TN 37086-1986

Phone Number: (615) 213-5766

Toll Free Number: (800) 937-5300 (extension 35766)

Ordering Fax Number: (800) 677-5116

Internet Address: www.ingramlibrary.com

Federal ID Number: 62-1746696

Remit Address: P.O. Box 845361

City, State, Zip: Dallas, TX 75284-5361

PRIMARY BUSINESS:

Library Materials Vendor/Jobber

QUANTITY DISCOUNTS:

List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:

$ 10,000 -$ 20,000 3%

$ 21,000 -$ 50,000 3%

$ 51,000 -$100,000 3%

$ 101,000 - + 3%

Detail any other circumstances that can affect discounts:

Item 1: Trade discount applies to hardcover only.

Item 2: If remaining stock

Item 12: Plus pre-binding fee. See page 24 of response.

Item 14,15, 16: per unit or per record charge. See attachment D for details.

SERVICE CHARGES:

No service charges.

RETURN POLICY:

See response for complete return policy details on pages 5 and 6.

REFUND POLICY:

State your policy on refunds and/or credit memoranda.

See response for refund policy details on page 6.