Heinemann -Raintree Library
ORDERING INSTRUCTIONS
COMPANY : Heinemann -Raintree Library
Federal Identification Number: 52-1471842
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials to:
Name: Cheri A. Sandlin
Title: Manager , Adoption /Bids/Contracts
Street Address: 100 North LaSalle Street -Suite 1200, Chicago, IL 60602
E-mail Address: cheri.sandlin@hil.com
Phone Number(s): 866-720-7683 or 815-479-9722
Cell Number (for State Purchasing use only):
Toll Free Number: 866-720-7683
Fax Number: 815-477-0709
After hours Emergency Number: 866-720-7683
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: Customer Service
Title:
Street Address or P.O. Box: 6277 Sea Harbor Drive
City, State, Zip: Orlando, Fl 32887
Phone Number: 888-454-2279
Toll Free Number: 888-454-2279
Ordering Fax Number: 888-844-5329
Internet Address: www.heinemannraintree.com
Federal ID Number: 52-1471842
Remit Address: P.O. Box 0841
City, State, Zip: Carol Stream, IL 60132-0841
PRIMARY BUSINESS:
Publisher/Producer
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000
$ 21,000 -$ 50,000
$ 51,000 -$100,000
$ 101,000 - +
Detail any other circumstances that can affect discounts:
Quantity discounts are not standard. Discussions for possible quantity discounts should be held with the local sales representative and/or regional sales manager.
SERVICE CHARGES:
Shipping charges of 8% will be waived on all purchase orders containing 25+ books.
RETURN POLICY:
State your policy on returning merchandise.
Please check each shipment before stamping or marking materials. All materials to be returned must be unused, unstamped, and in salable condition. Please call for return authorization. When requesting return authorization, please indicate the invoice number. Returns must be accompanied by a copy of the original invoice or a packing list on which the quantity of each title returned and invoice number(s) and date(s) are indicated.
REFUND POLICY:
All merchandise can be returned for credit within thirty (30) days as long as it has not been stamped or marked and is in unused, unstamped, and salable condition.