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Heinemann –Raintree Library

ORDERING INSTRUCTIONS

COMPANY: Heinemann –Raintree Library

Federal Identification Number: 52-1471842

ORDERING INFORMATION:

Customers should direct orders for PURCHASE of library materials to:

Name: Cheri A. Sandlin

Title: Manager , Adoption /Bids/Contracts

Street Address: 100 North LaSalle Street –Suite 1200, Chicago, IL 60602

E-mail Address: cheri.sandlin@hil.com

Phone Number(s): 866-720-7683 or 815-479-9722

Cell Number (for State Purchasing use only):

Toll Free Number: 866-720-7683

Fax Number: 815-477-0709

After hours Emergency Number: 866-720-7683

QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Customer Service

Title:

Street Address or P.O. Box: 6277 Sea Harbor Drive

City, State, Zip: Orlando, Fl 32887

Phone Number: 888-454-2279

Toll Free Number: 888-454-2279

Ordering Fax Number: 888-844-5329

Internet Address: www.heinemannraintree.com

Federal ID Number: 52-1471842

Remit Address: P.O. Box 0841

City, State, Zip: Carol Stream, IL 60132-0841

PRIMARY BUSINESS:

Publisher/Producer

QUANTITY DISCOUNTS:

List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:

$ 10,000 -$ 20,000

$ 21,000 -$ 50,000

$ 51,000 -$100,000

$ 101,000 - +

Detail any other circumstances that can affect discounts:

Quantity discounts are not standard. Discussions for possible quantity discounts should be held with the local sales representative and/or regional sales manager.

SERVICE CHARGES:

Shipping charges of 8% will be waived on all purchase orders containing 25+ books.

RETURN POLICY:

State your policy on returning merchandise.

Please check each shipment before stamping or marking materials. All materials to be returned must be unused, unstamped, and in salable condition. Please call for return authorization. When requesting return authorization, please indicate the invoice number. Returns must be accompanied by a copy of the original invoice or a packing list on which the quantity of each title returned and invoice number(s) and date(s) are indicated.

REFUND POLICY:

All merchandise can be returned for credit within thirty (30) days as long as it has not been stamped or marked and is in unused, unstamped, and salable condition.