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Follett Library Resources, Inc. (A)

ORDERING INSTRUCTIONS

COMPANY: Follett Library Resources, Inc.

Federal Identification Number: 20-1607197

ORDERING INFORMATION:

Customers should direct orders for PURCHASE of library materials, to:

Name: Jennifer Choiniere

Title: Area Director

Street Address: 1340 Ridgeview Drive, McHenry, Illinois 60050

E-mail Address: sales@flr.follett.com

Phone Number(s): 815-759 1700

Cell Number (for State Purchasing use only): N/A

Toll Free Number: 888-511-5114

Fax Number: 800-852-5458

After hours Emergency Number: N/A

QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Order Entry Department

Title: N/A

Street Address or P.O. Box: 1340 Ridgeview Drive

City, State, Zip: McHenry, Illinois 60050

Phone Number: 815-759-1700

Toll Free Number: 888-511-5114

Ordering Fax Number: 800-852-5458

Internet Address: www.titlewave.com

Federal ID Number: 20-1607197

Remit Address: P.O. Box 99002

City, State, Zip: Chicago, Illinois 60693-9002

NOTE: Follett Library Resources, Inc. is a licensed reseller for Renaissance Learning Software products. Minimal shipping charges may apply. Electronic shipping is no charge. Minimum of 20 quizzes required per order.

PRIMARY BUSINESS:

Library Materials Vendor/Jobber

QUANTITY DISCOUNTS:

List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:

$ 10,000 -$ 20,000

$ 21,000 -$ 50,000

$ 51,000 -$100,000

$ 101,000 - +

NOTE: Contact your local Follett Account Manager regarding quantity purchases discounts. 888-511-5114

Detail any other circumstances that can affect discounts:

**Additional quantity discounts are available for 25+ copies of the same Follett Bound title and a select group

of dictionaries and thesauri. See enclosed for further information.

SERVICE CHARGES:

Identify all service charges excluding transportation, and applicable fees:

Follett Library Resources, Inc. does not have any service charges.

RETURN POLICY:

State your policy on returning merchandise.

Follett Library Resources, Inc. will replace defective books or books that are not processed to your specifications. Processing

errors should be brought to our attention within 60 days of our invoice date, and publisher defects should be returned within 1

year of purchase. Follett Library Resources, Inc. will replace the defective books - same titles and bindings - or issue credit.

REFUND POLICY:

State your policy on refunds and/or credit memoranda.

Follett Library Resources, Inc. will replace defective books or books that are not processed to your specifications. Processing errors should be brought to our attention within 60 days of our invoice date, and publisher defects should be returned within 1

year of purchase. Follett Library Resources, Inc. will replace the defective books - same titles and bindings - or issue credit.

"Please See Next Page"

* Discount Structure

*Follett Library Resources' current school year catalogs and Titlewave Internet prices reflect

up to 45% discount on trade and paperback binding, up to 30% discount on publisher's library

binding, up to 40% discount on general reference, up to 15% on school library, single editions

and short discount books and 30% discount off published list price for prebound books. Our

catalogs and Titlewave Internet are net priced.

PUBLISHER LIBRARY BINDING

*Discount up to 30%