EBSCO Information Services
ORDERING INSTRUCTIONS
COMPANY : EBSCO Information Services
Federal Identification Number: 63-6014186
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials to:
Name: Ree Sherer
Title: Vice President/General Manager
Street Address: P.O. Box 2543 Birmingham, AL 35202
E-mail Address: rsherer@ebsco.com
Phone Number(s): 800-633-4604
Cell Number (for State Purchasing use only): 205-991-1218
Toll Free Number: 800-633-4604
Fax Number: 205-995-1613
After hours Emergency Number: 800-633-4604
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: Ree Sherer
Title: Vice President/General Manager
Street Address or P.O. Box: PO Box 2543
City, State, Zip: Birmingham, AL 35202
Phone Number: 205-991-1218
Toll Free Number: 800-633-4604
Ordering Fax Number: 205-995-1613
Internet Address: www.ebsco.com
Federal ID Number: 63-6014186
Remit Address: PO Box 2543
City, State, Zip: Birmingham, AL 35202
PRIMARY BUSINESS:
Subscription Agent
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000 VARIES DEPENDING ON
$ 21,000 -$ 50,000 PUBLISHER DISCOUNTSAND
$ 51,000 -$100,000 PAYMENT BY CUSTOMER
$ 101,000 - +
Detail any other circumstances that can affect discounts:
DISCOUNTS ARE BASED ON A INDIVIDUAL TITLE LIST THAT IS SUBMITTED TO
EBSCO BY THE CUSTOMER. EARLY PAYMENT AND/OR PREPAID ORDERS WILL
RECEIVE A LAGER DISCOUNT WHERE APPLICABLE. AS EBSCO IS PRESENTED
WITH SAVINGS FROM THE PUBLISHER, WE WILL PASS THOSE ON TO YOU THE
CUSTOMER.
SERVICE CHARGES:
SERVICE CHARGES ARE BASED ON INDIVIDUAL TITLE LIST SUBMITTED TO
EBSCO BY THE CUSTOMER. EARLY PAYMENT AND/OR PREPAID ORDERS WILL
DECREASE OR DIMINISH THE SERVICE CHARGE.
RETURN POLICY:
EBSCO DOES NOT HAVE A RETURN POLICY.
REFUND POLICY:
PUBLISHER POLICY ON CANCELLATIONS AND REFUNDS PRORATA, HOWEVER,
SOME DO NOT ACCEPT CANCELLATIONS AND WILL NOT ISSUE REFUNDS.
EBSCO REFUNDS TO YOU WHATEVER WE ARE ABLE TO COLLECT FROM THE
PUBLISHER. IF YOU WISH WE CAN ISSUE A CHECK FOR THE AMOUNT OF YOUR
CREDIT MEMO AT ANY TIME.