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EBSCO Information Services

ORDERING INSTRUCTIONS

COMPANY: EBSCO Information Services

Federal Identification Number: 63-6014186

ORDERING INFORMATION:

Customers should direct orders for PURCHASE of library materials to:

Name: Ree Sherer

Title: Vice President/General Manager

Street Address: P.O. Box 2543 Birmingham, AL 35202

E-mail Address: rsherer@ebsco.com

Phone Number(s): 800-633-4604

Cell Number (for State Purchasing use only): 205-991-1218

Toll Free Number: 800-633-4604

Fax Number: 205-995-1613

After hours Emergency Number: 800-633-4604

QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Ree Sherer

Title: Vice President/General Manager

Street Address or P.O. Box: PO Box 2543

City, State, Zip: Birmingham, AL 35202

Phone Number: 205-991-1218

Toll Free Number: 800-633-4604

Ordering Fax Number: 205-995-1613

Internet Address: www.ebsco.com

Federal ID Number: 63-6014186

Remit Address: PO Box 2543

City, State, Zip: Birmingham, AL 35202

PRIMARY BUSINESS:

Subscription Agent

QUANTITY DISCOUNTS:

List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:

$ 10,000 -$ 20,000 VARIES DEPENDING ON

$ 21,000 -$ 50,000 PUBLISHER DISCOUNTSAND

$ 51,000 -$100,000 PAYMENT BY CUSTOMER

$ 101,000 - +

Detail any other circumstances that can affect discounts:

DISCOUNTS ARE BASED ON A INDIVIDUAL TITLE LIST THAT IS SUBMITTED TO

EBSCO BY THE CUSTOMER. EARLY PAYMENT AND/OR PREPAID ORDERS WILL

RECEIVE A LAGER DISCOUNT WHERE APPLICABLE. AS EBSCO IS PRESENTED

WITH SAVINGS FROM THE PUBLISHER, WE WILL PASS THOSE ON TO YOU THE

CUSTOMER.

SERVICE CHARGES:

SERVICE CHARGES ARE BASED ON INDIVIDUAL TITLE LIST SUBMITTED TO

EBSCO BY THE CUSTOMER. EARLY PAYMENT AND/OR PREPAID ORDERS WILL

DECREASE OR DIMINISH THE SERVICE CHARGE.

RETURN POLICY:

EBSCO DOES NOT HAVE A RETURN POLICY.

REFUND POLICY:

PUBLISHER POLICY ON CANCELLATIONS AND REFUNDS PRORATA, HOWEVER,

SOME DO NOT ACCEPT CANCELLATIONS AND WILL NOT ISSUE REFUNDS.

EBSCO REFUNDS TO YOU WHATEVER WE ARE ABLE TO COLLECT FROM THE

PUBLISHER. IF YOU WISH WE CAN ISSUE A CHECK FOR THE AMOUNT OF YOUR

CREDIT MEMO AT ANY TIME.