Chivers North America dba BBC Audio Books America (A)

ORDERING INSTRUCTIONS

COMPANY: Chivers North America d/b/a BBC Audiobooks America

Federal Identification Number: 042587469

Customers should direct orders for PURCHASE of library materials, to:

Name: David Van Lokeren

Title: Customer Service Supervisor

Street Address or P.O. Box: 42 Whitecap Drive

City, State, Zip: North Kingstown, Rhode Island 02852

Phone Number: 401-295-3800

Toll Free Number: 800-621-0182

Ordering Fax Number: 877-492-0873

Federal ID Number: 042587469

Remit Address: BBC Audiobooks America

City, State, Zip: P.O. Box 414190, Boston, MA 02241-4190

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Michele Lee Cobb

Title: Director of Sales and Marketing

Street Address: 42 Whitecap Drive, North Kingstown, Rhode Island 02852

Phone Number(s): 401-295-3812

Cell Number (for State Purchasing use only): 540-729-8996

Toll Free Number: 800-621-0182 x3812

Fax Number: 877-492-0873

After hours Emergency Number: 540-729-8996

PRIMARY BUSINESS:

Publisher/Producer

QUANTITY DISCOUNTS:

$ 10,000 -$ 20,000 25% plus free s/h

$ 21,000 -$ 50,000 25% plus free s/h

$ 51,000 -$100,000 25% plus free s/h

$ 101,000 - + 25% plus free s/h

Detail any other circumstances that can affect discounts:

Standing Order customers receive 20-25% discounts plus free s/h for as few as 2 items

per month. Opening Day Collection customers ordering 100-199 units receive a 30%

discount and 200+ units receive a 35% discount, all with free s/h.

SERVICE CHARGES:

Identify all service charges excluding transportation, and applicable fees:

Shipping charges are based on weight.

RETURN POLICY.

Return authorization required.

REFUND POLICY:

Upon receipt of any unacceptable product BBCAA will credit the customer and email

a copy of the credit memo to the customer.

Library Materials