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Capstone Press (A)

ORDERING INSTRUCTIONS

COMPANY: Capstone Press

Federal Identification Number: 41-1683850

ORDERING INFORMATION:

Customers should direct orders for PURCHASE of library materials, to:

Name: Michelle Nixt

Title: Customer Service Supervisor

Street Address or P.O. Box: 151 Good Counsel Drive, PO Box 669

City, State, Zip: Mankato, MN 56002-0669

Phone Number: (800) 747-4992

Toll Free Number: (800) 747-4992

Ordering Fax Number: (888) 262-0705

Internet Address: www.capstonepress.com

Federal ID Number: 41-1683850

Remit Address: NW7559, PO Box 1450

City, State, Zip: Minneapolis, MN 55485-7559

QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Erin M. Scandrett

Title: Bids & Contracts Administrator

Street Address: 151 Good Counsel Drive, Mankato, MN 56001

E-mail Address: e.scandrett@capstonepress.com

Phone Number(s): (507) 385-8486 or (800) 747-4992

Cell Number (for State Purchasing use only): N/A

Toll Free Number: (800) 747-4992

Fax Number: (888) 262-0705

After hours Emergency Number: N/A

PRIMARY BUSINESS:

Publisher/Producer

QUANTITY DISCOUNTS:

$ 10,000 -$ 20,000 N/A

$ 21,000 -$ 50,000 N/A

$ 51,000 -$100,000 N/A

$ 101,000 - + N/A

Detail any other circumstances that can affect discounts:

Larger discounts are available on qualifying opening day collection orders.

SERVICE CHARGES:

Identify all service charges excluding transportation, and applicable fees:

Attached or unattached library processing is $12.00 per order or FREE on orders

over $350.

RETURN POLICY:

State your policy on returning merchandise.

Your satisfaction is our most important priority. If for any reason you are not completely satisfied

with your order, simply call our customer service department toll-free. We will be happy to

replace items, credit your account, or issue a full refund. No questions asked.

REFUND POLICY:

State your policy on refunds and/or credit memoranda.

Your satisfaction is our most important priority. If for any reason you are not completely satisfied

with your order, simply call our customer service department toll-free. We will be happy to

replace items, credit your account, or issue a full refund. No questions asked.