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Brodart Company (A)

ORDERING INSTRUCTIONS

COMPANY: Brodart Co.

Federal Identification Number: 23-2248758

ORDERING INFORMATION:

Customers should direct orders for PURCHASE of library materials, to:

Name: Rhonda Rhea

Title: Customer Care Associate

Street Address: 500 Arch Street, Williamsport, PA 17701

E-mail Address: Rhonda.Rhea@brodart.com

Phone Number(s): (570) 326-2461 ext. 6542

Cell Number (for State Purchasing use only): N/A

Toll Free Number: (800) 233-8467 ext. 6542

Fax Number: (570) 326-1479

After hours Emergency Number: N/A

QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:

Primary contact person responsible for answering contract related questions and administering contract issues is:

Name: Rhonda Rhea

Title: Customer Care Associate

Street Address or P.O. Box: 500 Arch Street

City, State, Zip: Williamsport, PA 17701

Phone Number: (570) 326-2461 ext. 6542

Toll Free Number: (800) 233-8467 ext. 6542

Ordering Fax Number: (570) 326-1479

Internet Address: www.bibz.com or www.1stpick.com via email: bookord@brodart.com

Federal ID Number: 23-2248758

Remit Address: P O Box 3488

City, State, Zip: Williamsport, PA 17701

PRIMARY BUSINESS:

Library Materials Vendor/Jobber

QUANTITY DISCOUNTS:

$ 10,000 -$ 20,000 0

$ 21,000 -$ 50,000 0

$ 51,000 -$100,000 0

$ 101,000 - + 0

Detail any other circumstances that can affect discounts:

Hardcover and paperback titles on which Brodart receives minimal or no discount

and/or the publisher requires prepayment may be discounted at the non-trade discount

(12%) plus a service charge of $3.95.

SERVICE CHARGES:

Identify all service charges excluding transportation, and applicable fees:

Hardcover and paperback titles on which Brodart receives minimal or no discount

and/or the publisher requires prepayment may be discounted at the non-trade discount

(12%) plus a service charge of $3.95.

RETURN POLICY:

State your policy on returning merchandise.

Any book received damaged, defective or not as ordered will be replaced or a credit

will be issued. All contractor errors will be handled in this manner. Requests to return

books for any other reason will be handled on an individual basis.

REFUND POLICY:

State your policy on refunds and/or credit memoranda.

The library will receive a credit in the form of a credit memo. The credit memo will

include the titles affected, the action taken and the amount of the credit.