Book Wholesalers, Inc. (aka BWI) (A)
ORDERING INSTRUCTIONS
COMPANY : Book Wholesalers, Inc. (aka BWI) (A)
Federal Identification Number: 36-4146338
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials, to:
Primary person responsible for administering the contract after award is made:
Name: BWI Customer Service Department
Title:
Street Address or P.O. Box: 1340 Ridgeview Drive
City, State, Zip: McHenry, Illinois 60050
Phone Number: 800-888-4478
Toll Free Number: 800-888-4478
Ordering Fax Number: 800-888-6319
Internet Address: www.titletales.com
Federal ID Number: 36-4146338
Remit Address: PO Box 91691
City, State, Zip: Chicago, Illinois 60693
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: Craig Seeger
Title: Director of National Sales
Street Address: 1340 Ridgeview Drive
E-mail Address: cseeger@bwibooks.com
Phone Number(s): 800-888-4478
Toll Free Number: 800-888-4478
Fax Number: 800-888-6319
After hours Emergency Number:
NOTE:
Duplicate form as necessary if you have multiple ordering locations. If this is the case, specify what region in Florida that location will service.
PRIMARY BUSINESS:
Library Materials Vendor/Jobber
QUANTITY DISCOUNTS:
$ 10,000 -$ 20,000 N/A
$ 21,000 -$ 50,000 N/A
$ 51,000 -$100,000 N/A
$ 101,000 - + N/A
Detail any other circumstances that can affect discounts:
N/A
SERVICE CHARGES:
During the term of this agreement a fuel surcharge (not to exceed 1%) may be applicable based on current economic conditions.
RETURN POLICY:
The Return Policy for BWI is 90 days, from the date of the Invoice. BWI does not charge for restocking, or returns due to damaged, or incorrectly processed books. BWI does not require authorization to return books.
REFUND POLICY:
BWI will guarantee all items, whether processed or not against defects in materials. If a defect is to be found and it is not caused by misuse, BWI will replace the item free of charge to the Library. BWI pays the shipment costs for damaged, defective, or incorrectly shipped materials to be returned. BWI's return policy is on the back of every packing slip. BWI recognizes that the Library will return for replacement or credit damaged or defective items even if they have been marked, stamped, or otherwise processed by the Library. BWI is aware that audiovisual product defects are not detected until the first time they are used by a patron. Should the Library receive a shipment with damaged materials or materials not the same as those ordered, BWI can issue credit memos, internal credits, or no charge replacements.