Arrow Distribution Company (A)
ORDERING INSTRUCTIONS
COMPANY: Arrow Distributing Company
Federal Identification Number: F341045148
ORDERING INFORMATION:
Customers should direct orders for PURCHASE of library materials, to:
Name: Elizabeth Kimbler
Title: Library Channel Sales Representative
Street Address: 11012 Aurora Hudson Rd. Streetsboro, Ohio 44241
E-mail Address: emk@arrdis.com
Phone Number(s): 877-542-3837
Cell Number (for State Purchasing use only): 937-572-6103
Toll Free Number: 877-542-3837
Fax Number: 330-528-0423
After hours Emergency Number: 877-542-3837
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:
Primary contact person responsible for answering contract related questions and administering contract issues is:
Name: Ursula Moore
Title: Director of Customer Service
Street Address or P.O. Box: 11012 Aurora Hudson Rd.
City, State, Zip: Streetsboro, Ohio 44241
Phone Number: 800-331-9699 ext. 141
Toll Free Number: 800-227-2425
Ordering Fax Number: 330-528-0423
Internet Address: www.arrdis.com
Federal ID Number: F341045148
Remit Address: 11012 Aurora Hudson Rd.
City, State, Zip: Streetsboro, Ohio 44241
PRIMARY BUSINESS:
Library Materials Vendor/Jobber
QUANTITY DISCOUNTS:
List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities:
$ 10,000 -$ 20,000 1.00%
$ 21,000 -$ 50,000 1.50%
$ 51,000 -$100,000 2.00%
$ 101,000 - + 3.00%
Detail any other circumstances that can affect discounts: None
SERVICE CHARGES:
Identify all service charges excluding transportation, and applicable fees:
Arrow pays for all shipments via UPS Ground and U.S. Mail-Media. If you choose another freight option, the cost of the freight will be added to the invoice.
Our minimum order is 20 pieces and yes you can order CD, DVD and VHS on one order as long as the order totals 20 units (pieces) or more.
RETURN POLICY:
State your policy on returning merchandise.
If you order the wrong item(s) and you have not opened the item, give Arrow a call as soon as you discover the problem. A customer service representative will send you a Return Authorization, shipping label and an envelope or carton to use to return the item(s).
If Arrow ships the wrong item please give us a call as soon as you discover the problem. Please try to contact us about the problem prior to opening the item. A customer service representative will send you a RA, shipping label and an envelope or carton to use to return the item(s). In addition Arrow will pay the cost of the freight to return the item.
If a product arrives damaged please call customer service and we will take care of the damaged product.
REFUND POLICY:
State your policy on refunds and/or credit memoranda.
Returns are credited at the original price paid by the library.