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Transaction Fee Dispute Process

If a vendor believes the Transaction Fees were assessed in error, there is a dispute process to follow. You must complete a dispute form (msword 152.00 kB) (PUR 4357) in its entirety.

  • When completing the form, identify the CBI number(s), DO number(s), total payments and the amount of the 1% transaction fee you dispute and the reason(s) for the dispute;
  • Upon completion of the document, e-mail the Word document to: feeprocessing@myfloridamarketplace.com;
  • The MFMP Customer Service Desk (CSD) (BuyerHelp) verifies the information is complete and emails the form to the applicable Agency’s Purchasing Director / Dispute Liaison for a decision;
  • The agency either approves / disapproves;
  • The agency notifies the CSD (BuyerHelp) at feeprocessing@myfloridamarketplace.com of their decision; and
  • The CSD notifies the vendor of agency decision.

Please contact the Fee Processing at feeprocessing@myfloridamarketplace.com or 1-866-352-3776 if you have questions or need assistance.