6/1/07 Secretary South Announces DMS Customer Survey
SECRETARY SOUTH ANNOUNCES CUSTOMER SURVEY
~DMS customer satisfaction survey benchmarks performance~
TALLAHASSEE - Department of Management Services Secretary Linda H. South today announced the release of an innovative satisfaction survey sent to more than 40,000 customers served by the agency. The survey results will set the benchmark for employee performance and measure how satisfied customers are with the quality of the agency's products and services. This random sample of the Department of Management Services 1.1 million customers includes current and retired state employees, members of the media and vendors who do business with the state.
"The best way to determine what works and what needs improvement is by asking the customer. I applaud the Department of Management Services for this proactive approach," said Governor Charlie Crist. "Measuring customer satisfaction will help identify ways to improve business practices. As public servants, our intention is to always be better than before."
The customer survey addresses how each division of the Department of Management Services handles service and product inquiries. As part of a comprehensive, customer service training for all of the agency's employees, each quarter the survey will be redistributed. Quarter-to-quarter comparisons help each division reward outstanding performance and identify areas for improvement. In an effort to improve business practices for all state agencies and local governments in Florida, the Department of Management Services offers this survey as a model to measure customer satisfaction and set in motion a service culture based on continual improvement.
"Our top priority is serving our customers at the highest level possible," said Secretary South. "High quality service begins by measuring performance. These survey results will give our team the information they need to provide service excellence in all they do."
Department of Management Services employees will also receive a survey via e-mail in the coming week asking their opinion about how satisfied they believe customers are with their services. Customer surveys were mailed giving respondents the options of replying electronically, through the telephone or by return mail. Results for both surveys will be finalized by the end of July.
To download a copy of the customer satisfaction survey click here (pdf 116.44 kB) . To download the employee survey click here (pdf 51.15 kB) .
FOR IMMEDIATE RELEASE: FRIDAY, JUNE 1, 2007
CONTACT: LAUREN BUZZELLI, (850) 921-5266
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